Privacy Policy
This policy explains what information the ClubsHub iOS app ("ClubsHub", "we", "us") collects, how it is used, who processes it on our behalf, and the choices you have. ClubsHub is an independent app for EA SPORTS FC Pro Clubs players and is not affiliated with or endorsed by Electronic Arts.
Information we collect
| Information | Why we collect it |
|---|---|
| Account details: username, email address, password (stored securely by our authentication provider, never readable by us) | To create and secure your account and to reply to support requests |
| Profile: first and last name, EA gamer ID, gaming platform, region, the clubs you play for | To show your profile, link your stats, and tailor your feeds to your platform and clubs |
| Profile photo (optional) | To display it on your profile, comments and listings |
| Content you post: transfer listings, comments and replies | To publish them to other users |
| Safety data: reports you submit (including optional notes) and users you block | To review reports, enforce our rules, and hide content from people you've blocked |
| Support requests: your message, any images you attach, and app version, iOS version and device model | To investigate and answer your request |
| Diagnostics: crash reports, error reports and related app logs, device model and OS version, tagged with your account ID | To find and fix crashes and bugs |
| Push notification token (if you allow notifications) | To notify you about comments and replies |
Searches you run are sent to our servers only to return results and are not stored. Recently viewed items are kept on your device only. We do not collect your precise or approximate location; "region" is the EA gaming region you choose.
What we don't do
- We do not sell your personal information.
- We do not show ads or share your information with advertisers or data brokers.
- We do not track you across other companies' apps or websites.
What other users can see
Your username, EA gamer ID, profile photo, clubs, platform, and the listings and comments you post are visible to other ClubsHub users. Your email address, reports, blocks and support requests are never shown to other users.
Service providers
We use the following providers to run ClubsHub. They process information only on our behalf and under their own security and privacy terms.
- Amazon Web Services — account authentication, databases (including user profiles), file storage (profile photos and support attachments), email delivery (verification and password reset codes), and server functions. Data is stored in the United States.
- Google Firebase Crashlytics — crash and error reporting.
- OpenAI — automated moderation of text and photos you submit, to block objectionable content before it is posted. OpenAI may retain submitted content for a limited period under its API data policies and does not use it to train its models.
- Apple — delivery of push notifications.
- Netlify — hosting for our website and app configuration file.
ClubsHub also requests public Pro Clubs statistics directly from Electronic Arts' servers using club and player identifiers. Your ClubsHub account information is not sent to EA.
We may also disclose information if required by law, or to protect the safety of our users or the integrity of the service.
Content moderation
Text and photos you submit are checked automatically before they are published, and photos may also be checked on your device. Content that violates our rules is rejected. Reported content and accounts are reviewed and may be removed.
How long we keep information
We keep your account, profile and posted content for as long as your account exists. When you delete your account, we immediately delete your profile, profile photo, login, listings (with their comments), your comments, notifications, blocks and push registrations. Replies other people wrote to your comments remain, shown under a "comment deleted" placeholder. Crash reports are retained by Firebase for up to 90 days. Support requests and reports may be kept for as long as needed to resolve them and to keep the service safe.
Your choices and rights
- Edit your profile, clubs and photo at any time in the app's Settings.
- Delete your account at any time in the app under Profile → ••• → Settings → Delete Account. This permanently deletes your profile, photo, listings, comments, notifications and login. If you can't access the app, email support@clubshub.app from the address on your account.
- Notifications can be turned off at any time in iOS Settings.
- Access or correction: you can ask us for a copy of your information or to correct it.
Depending on where you live (for example the EU, UK or California), you may have additional rights, such as to object to or restrict processing, or to complain to your local data protection authority. Contact us to exercise any of these rights; we'll respond within the time required by law.
Security
Information is sent over encrypted connections, access to our systems is restricted, and passwords are handled by our authentication provider and never stored in readable form. No system is perfectly secure, but we work to protect your information.
Children
ClubsHub is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will delete it.
Changes to this policy
We may update this policy as the app changes. The effective date above shows when it was last updated. Significant changes will be communicated in the app.
Contact
Questions or requests: support@clubshub.app